At cow188, your privacy matters as much as your gaming experience. This Privacy Policy explains how we collect, use, store, and protect your personal information in full compliance with Republic Act No. 10173 — the Philippine Data Privacy Act of 2012. Please take a moment to read it carefully.
Last Updated: 01 January 2026 | Effective Date: 01 January 2026
cow188 processes all personal data in strict compliance with RA 10173 and the National Privacy Commission (NPC) guidelines of the Philippines.
cow188 never sells, rents, or trades your personal information to third-party marketers. Your data is used solely to operate and improve your gaming experience.
All data transmitted between your device and the cow188 Platform is protected by industry-standard 256-bit SSL encryption at all times.
As a data subject under Philippine law, you have the right to access, correct, and request deletion of your personal data held by cow188.
This Privacy Policy ("Policy") describes how cow188 ("cow188," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of individuals ("you," "your," or "data subject") who access or use the cow188 online gaming platform, website, mobile applications, and all related services (collectively, the "Platform").
This Policy is issued in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). It applies to all personal data collected from players, visitors, and any other individuals who interact with the cow188 Platform.
By registering an account or using the cow188 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree to this Policy, please discontinue use of the Platform immediately.
This Policy should be read together with our Terms & Conditions, which govern your use of the cow188 Platform. In the event of any conflict between this Policy and the Terms & Conditions with respect to data privacy matters, this Policy shall prevail.
For the purposes of the Data Privacy Act of 2012 and this Policy, cow188 acts as the Personal Information Controller (PIC) with respect to the personal data it collects and processes in connection with the operation of the Platform.
cow188 has designated a Data Protection Officer (DPO) responsible for overseeing compliance with applicable data privacy laws and this Policy. You may contact the DPO for any privacy-related inquiries, requests, or complaints using the contact details provided in Section 16 of this Policy.
Where cow188 engages third-party service providers to process personal data on its behalf (for example, payment processors, identity verification providers, or analytics platforms), such providers act as Personal Information Processors (PIPs) and are contractually bound to process personal data only in accordance with cow188's instructions and applicable law.
cow188 collects the following categories of personal data from players and Platform users:
Sensitive Personal Information: cow188 may collect government-issued identification documents for KYC (Know Your Customer) verification purposes. Such documents are treated as sensitive personal information and are subject to heightened security and access controls in accordance with the Data Privacy Act of 2012.
cow188 collects personal data through the following means:
cow188 uses the personal data it collects for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration & management | Identity, contact, and login data |
| Age & identity verification (KYC) | Identity data, government ID documents |
| Processing deposits & withdrawals | Financial and payment data |
| Providing gaming services | Account, usage, and transaction data |
| Fraud prevention & security | Technical, identity, and financial data |
| Anti-money laundering (AML ) compliance | Identity, financial, and transaction data |
| Customer support | Contact and communications data |
| Responsible gaming monitoring | Usage, transaction, and account data |
| Marketing & promotions (opt-in only) | Contact data and preferences |
| Platform analytics & improvement | Technical and usage data |
| Legal & regulatory compliance | All categories as required by law |
cow188 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing another lawful basis for processing.
cow188 processes your personal data on the following legal bases under the Data Privacy Act of 2012:
cow188 does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:
International Transfers: Where personal data is transferred outside the Philippines (for example, to internationally based game software providers or cloud infrastructure providers), cow188 ensures that appropriate safeguards are in place in accordance with NPC guidelines, including contractual data protection clauses.
All third-party recipients of your personal data are contractually required to maintain the confidentiality and security of your data and to process it only for the purposes for which it was shared.
The cow188 Platform uses cookies and similar tracking technologies to enhance your experience, maintain session security, and analyze Platform usage. The following types of cookies may be used:
You may manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate securely.
cow188 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | AMLA / PAGCOR requirements |
| Transaction records | 5 years from transaction date | Anti-Money Laundering Act |
| KYC documents | 5 years after account closure | AMLA / PAGCOR requirements |
| Customer support records | 3 years from last interaction | Legitimate interests / legal claims |
| Technical & usage logs | 12 months on a rolling basis | Security & fraud prevention |
| Marketing preferences | Until consent is withdrawn | Consent |
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymized in accordance with cow188's data disposal procedures. Where data is anonymized, it may be retained indefinitely for statistical and analytical purposes as it no longer constitutes personal data.
cow188 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
While cow188 takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying cow188 immediately if you suspect unauthorized access to your account.
Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by cow188:
You have the right to be informed about how your personal data is collected and processed, as described in this Policy.
You may request a copy of the personal data cow188 holds about you, along with information about how it is being used.
You may request correction of any inaccurate or incomplete personal data we hold about you.
You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
You may object to the processing of your personal data for direct marketing purposes at any time.
You may request a copy of your personal data in a structured, commonly used, machine-readable format.
To exercise any of these rights, please contact cow188's Data Protection Officer using the details in Section 16. cow188 will respond to all verified data subject requests within fifteen (15) business days of receipt, in accordance with NPC guidelines. We may require you to verify your identity before processing your request.
If you believe cow188 has not adequately addressed your privacy concerns, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
The cow188 Platform is strictly intended for individuals aged 21 years and above. cow188 does not knowingly collect personal data from individuals under the age of 21. The minimum age for online casino-style gambling in the Philippines is 21 years, as prescribed by PAGCOR regulations.
If cow188 discovers or has reason to believe that personal data has been collected from an individual under the age of 21, we will immediately suspend the relevant account, delete the personal data in question, and report the matter to the appropriate Philippine authorities where required by law.
If you are a parent or guardian and believe your child has registered on the cow188 Platform, please contact us immediately at the details provided in Section 16 so we can take prompt action.
cow188 may send you promotional emails, SMS messages, or in-Platform notifications about bonuses, new games, and special offers — but only where you have given your explicit consent to receive such communications during registration or through your account settings.
You may withdraw your consent to receive marketing communications at any time by:
Withdrawal of consent to marketing communications will not affect your ability to use the cow188 Platform or receive transactional communications (such as deposit confirmations, withdrawal notifications, and account security alerts), which are sent as part of our contractual obligations to you.
The cow188 Platform may integrate with or link to third-party services, including licensed game software providers, live dealer studios, and payment processors. This Privacy Policy applies only to personal data collected and processed by cow188 directly.
Third-party service providers integrated into the Platform operate under their own privacy policies and data processing agreements. cow188 conducts due diligence on all third-party providers to ensure they maintain adequate data protection standards consistent with Philippine law. However, cow188 is not responsible for the privacy practices of third-party providers beyond the contractual obligations imposed on them by cow188.
cow188 does not embed third-party social media tracking pixels or advertising networks on the Platform without your prior consent.
cow188 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, cow188 will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this page. Your continued use of the cow188 Platform after the effective date of any revised Policy constitutes your acceptance of the updated terms. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by cow188, please contact our Data Protection Officer through the following channels:
cow188 aims to respond to all privacy-related inquiries within fifteen (15) business days. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines.
For responsible gaming concerns, self-exclusion requests, or problem gambling support, please visit our Responsible Gaming page or contact our support team directly via live chat. "Gambling is addictive. Know when to stop."
Here's what sets cow188 apart when it comes to protecting Filipino players' data.
cow188 is registered with the National Privacy Commission of the Philippines and operates in full compliance with RA 10173 and all NPC circulars and guidelines.
We tell you exactly what data we collect, why we collect it, and who we share it with. No hidden data practices, no surprise uses of your personal information.
cow188 responds to all data subject access, correction, and deletion requests within 15 business days — faster than the NPC's standard requirement for many request types.
Your data is safe, your privacy is protected, and your gaming experience is backed by Philippine law. Join hundreds of thousands of Filipino players who trust cow188 every day.
"Gambling is addictive. Know when to stop." | 🔞 21+ Only